Service Agreement & Terms of Service
Last updated: 07/05/2026By scheduling service with OCG Appliances (“we,” “us,” “our”), you (“customer,” “you”) agree to the terms below.
- Service Call & Diagnosis
A $99 service call fee applies to each visit. This covers travel and the initial diagnosis of the reported issue. This fee is due regardless of whether you choose to proceed with the repair.
- Estimates
Before any repair work begins, we will provide a clear explanation of the issue and the estimated cost of parts and labor. No repair work will proceed beyond that estimate without your approval. If additional problems are discovered once work has started, we will stop and inform you before continuing.
- Pricing & Payment
Final pricing is based on the actual parts used and labor performed, consistent with the approved estimate. Payment is due upon completion of the service unless otherwise agreed in writing.
We accept Zelle, cash, and credit card. A card surcharge (currently 3%, capped at the maximum allowed under card network rules) applies to credit card payments to help offset processing costs. The exact surcharge amount is shown on your invoice or at checkout before you complete payment.
- Parts
Replaced parts will be identified as new, used, or refurbished at the time of invoicing. Unless you request otherwise, removed parts may be disposed of after the repair is complete.
- 90-Day Warranty
We warrant our labor and the parts we install for
90 days from the date of service. If the same issue we repaired recurs within that period, we will return and correct it at no additional charge.This warranty does not cover:
- New or unrelated issues that arise after the repair
- Damage caused by misuse, neglect, accidents, power surges, flooding, or other events outside our control
- Work, parts, or modifications performed by anyone other than OCG Appliances after our service
- Normal wear and tear unrelated to the original repair
- Pre-existing conditions not disclosed at the time of service
This warranty is voided if the appliance is serviced, altered, or tampered with by a third party during the warranty period.
- Older or High-Risk Appliances
Appliances that are older or already in poor condition may develop additional issues during inspection or repair that are unrelated to the quality of our work. We will inform you immediately if this happens and will not proceed further without your approval.
- Limitation of Liability
Our liability for any claim arising from services provided is limited to the amount paid for that specific service. We are not responsible for indirect, incidental, or consequential damages, including but not limited to food spoilage, water damage from pre-existing conditions, or loss of use, except where caused directly by our negligence.
- Customer Responsibilities
You agree to provide safe and reasonable access to the appliance, disclose any known issues or prior repair attempts, and secure pets during the visit.
- Right to Decline or Cancel Service
We reserve the right to decline or discontinue service at our sole discretion, including but not limited to situations where the repair presents a safety hazard, the appliance is beyond economical repair, conditions at the property prevent safe work, or for any other reason. We do not decline service based on race, religion, sex, disability, national origin, sexual orientation, or other characteristics protected under California law.
- Scheduling & Cancellations
Appointments are scheduled within a 2-hour arrival window. We ask for at least 24 hours’ notice to reschedule or cancel.If you cancel or reschedule with less than 24 hours’ notice, or if we arrive during your scheduled window and are unable to begin the job because you’re not available, access isn’t provided, or you ask to reschedule at that time, the $99 service call fee outlined in Section 1 will apply.
- Governing Law
The laws of the State of California govern this agreement. Any disputes will be resolved in Orange County, California.
- Changes to These Terms
We may update these terms from time to time. The version posted at ocgappliances.com/terms at the time of service applies.
- Contact
Questions about these terms? Contact us at ocgappliances@gmail.com or (657) 397-4424.